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Career Opportunities

Position

Call Center Specialist - 4011

Short Description:

As the first point of caller contact for Wycliffe Associates, the call center specialist ensures all incoming calls are routed to the appropriate department.

Detail:

Date: February 27, 2018

Job Title: Call Center Specialist

Department: Donor Relations

Division: Finance

Location of job: Orlando, FL

Reporting relationship: Donor Team Manager

Exemption status: Non-exempt, Part-Time, 20-29 hours per week

Position Summary: As the first point of caller contact for Wycliffe Associates, the call center specialist ensures all incoming calls are routed to the appropriate department.


Job Responsibilities

  1. Answers all inbound calls and sends the calls to the appropriate department
  2. Listen to and forward all voicemails to the appropriate department as quickly as possible
  3. Follow any department specific instructions for handling of calls
  4. Assure callers that the appropriate department is the best place to receive requested information
  5. Arrives to work on time and available to answer calls promptly by 8:00am through 5:00pm (during scheduled shift)
  6. Read and respond to e-mails within one business day
  7. Cross train with Donor Relations and/or Donor Services to help with various tasks during down time
  8. Participates in the development of process and procedural manuals
  9. Be willing to work extra hours to cover unexpected absences of team members
  10. Other duties necessary


Qualifications

  1. Has a personal relationship with Jesus Christ
  2. Computer literate, possessing a working knowledge of administration and data processing programs, including Microsoft Excel.
  3. Able to maintain a positive and friendly attitude
  4. Able to respond with grace and kindness to individuals who are upset and frustrated
  5. Capacity to quickly manage a high volume of inbound calls
  6. Exhibits qualities that promote innovation, flexibility, adaptability, and resourcefulness.
  7. Gives attention to detail and is accurate.
  8. Capable of following instructions
  9. Self-motivated, possessing a willingness and desire to serve other departments during down time
  10. Ability to work with confidential information, exercising discretion; violation of confidentiality being possible grounds for dismissal.
  11. Experience with support based ministries a plus.
  12. Customer service and/or call center experience is preferred

To apply, send resumes to: Human_resources@wycliffeassociates.org


Our organization makes employment decisions in accordance with applicable federal and state employment laws and regulations. As a religious organization, we are entitled to make employment decisions on the basis of religious beliefs and practices of the applicant or employee.

EOE